![]() Press the power button once to select and then use the volume down button again to select Yes when it asks you to confirm. Use the volume down button to navigate to Wipe data/factory reset.Press the power button and the volume up button together at the same time.Use the volume buttons to navigate the menu to highlight Recovery Mode.Press and hold the power button and the volume down button until the phone screen shows Fastboot Mode.Turn off the phone by holding down the power button.Since factory resets will completely wipe your phone’s data, make sure you have a backup of your phone before attempting this. Some Pixel phones require you to tap Restart.Ī factory reset is a last resort when it comes to the software bugs as this will completely wipe the phone of all personal data and reinstalls the phone’s operating system. Once you’re done, exit Safe Mode by holding down the power button for 30 seconds or more.You will want to tap Uninstall to remove it. Once there, find and tap on the app you think is causing the issue. To uninstall an app, navigate to the Google Play Store app > Profile icon on the top right > Manage apps & devices > Manage.If Safe Mode doesn't fix the problem, move on to the next possible cause-you've ruled out third party software as the issue. After uninstalling each app, restart the phone back into normal mode to see if the screen remains responsive. If the screen is suddenly responsive in Safe Mode, try uninstalling apps one by one starting with the most recent apps you installed before noticing the issue.Continue to hold it down until you see Safe mode on the screen. After a few seconds hold the phone's volume down ''''button. To boot into Safe Mode, press and hold the power button. ![]() ![]() Boot into Safe Mode to check if your phone is responsive and uninstall the app at fault while you’re there. Recently installed third-party apps may be the cause of the unresponsive black screen.
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